Privacy Policy
Last updated: September 2026
At Sip, we want to keep things simple. This Privacy Policy explains what personal information we collect, why we use it and the choices you have.
1. Who we are
Sip Coffee & Wine Limited ("Sip", "we", "us" or "our") is responsible for this website and the Sip Coffee & Wine business.
Company number: 16642366
Address: 4 Madge House, Park Road, Ashbourne, DE6 1FN
Website: www.sipcoffeewine.co.uk
Email: ciao@sipcoffeewine.co.uk
If you have any questions about how we use your information, please email us at ciao@sipcoffeewine.co.uk.
2. What information do we collect?
The information we collect depends on how you interact with us.
This may include:
Your name and contact details
Information you provide when joining our mailing list
Your marketing preferences
Your birthday, if you choose to provide it
Reservation details and any notes you provide, such as dietary requirements or allergies
Order and delivery details, when online ordering is available
Payment and billing information
Messages you send to us by email, through our website or social media
Your social media username when you enter a competition or interact with us
Information about how you use our website
Photographs or video taken at certain events
CCTV footage when you visit our venue
If you buy alcohol from us, we may ask to see identification to check your age. We do not routinely record or digitally store identification documents checked in person.
We will only collect information that we reasonably need.
3. How do we collect your information?
We may collect information when you:
Sign up to our mailing list
Contact us
Make a reservation
Place an order
Enter a competition or giveaway
Interact with us on social media
Attend one of our events
Visit our website or venue
Give us information in another way
We may also receive information through the platforms and services we use to run Sip.
4. How we use your information
We use your information to run Sip and provide you with the services you ask for.
This may include:
Managing reservations and orders
Processing payments
Responding to questions and messages
Sending marketing, offers and event information when you have agreed to receive it
Sending birthday offers if you have chosen to provide your birthday
Running competitions and contacting winners
Improving our website and customer experience
Keeping our customers, staff and premises safe, including through CCTV
Meeting our legal and regulatory obligations
Preventing fraud, misuse or other unlawful activity
We will only use your information when we have a lawful reason to do so.
5. Marketing
If you choose to join our mailing list, we may send you emails about Sip, including:
Events and tastings
Special offers
New menus and drinks
Private events
Wine club opportunities
Competitions
Birthday offers
News about Sip
You can unsubscribe at any time using the link in our emails or by contacting us at ciao@sipcoffeewine.co.uk.
We may also use social media advertising, such as Meta advertising, to promote Sip. Where required, we will ask for your consent before using cookies or similar technologies for advertising.
We will never sell your personal information to another company for their own marketing.
6. Reservations and dietary information
When reservations are available, we may collect your name, contact details, booking details and any information you choose to provide about dietary requirements or allergies.
We use this information to manage your reservation and prepare for your visit.
Please always tell a member of the Sip team about any allergies when ordering, even if you have previously provided this information.
7. Competitions and giveaways
We may run competitions and giveaways through our website, email or social media.
We may collect your name, social media username and contact details so that we can administer the competition and contact you if you win.
We will not publicly share your details as a winner without your permission, unless the competition terms clearly say otherwise.
8. Photography and filming
We may take photographs or video at certain events, such as our soft launch, tastings or special events.
If photography or filming is planned for marketing purposes, we will let you know before it takes place.
If you do not want to appear in photographs or video used for marketing, please let a member of the Sip team know.
You can also contact us later if you would like us to consider removing content that includes you.
9. CCTV
We use CCTV at our venue to help keep our customers, staff and premises safe.
CCTV may record people visiting or passing our premises. It is not used for marketing.
We will display appropriate signs to let you know when CCTV is in use.
CCTV footage will only be kept for as long as reasonably necessary. Our exact retention period will be confirmed when our CCTV system is operational.
We may keep relevant footage for longer where it is needed for an incident, investigation, insurance claim or legal matter.
10. Cookies and our website
Our website is hosted by Squarespace and uses cookies and similar technologies.
Some cookies are needed for the website to work. Others may help us understand how people use our website or support advertising.
Where required, we will ask for your consent before using non-essential cookies.
Our Cookie Policy provides more information about the cookies we use and how you can manage them.
11. Who do we share your information with?
We do not sell your personal information.
We may share information with trusted companies that help us run Sip, including:
Squarespace, our website platform, hosting provider and email marketing service
Payment providers
Delivery providers, when online ordering is available
Booking providers, if we introduce online bookings
Gift voucher or loyalty providers, if we introduce these services
Social media and advertising platforms
Other suppliers where necessary to provide our services
Law enforcement, regulators or other authorities where we are legally required to do so
We only share information where there is a legitimate reason to do so.
Some of these companies may process information outside the UK. Where this happens, we will make sure appropriate safeguards are in place.
12. How we protect your information
We take reasonable steps to keep your personal information safe and prevent it from being lost, misused or accessed without permission.
We only give access to personal information where it is needed.
No online service can be guaranteed to be completely secure, but we will always take reasonable steps to protect the information we hold.
13. How long do we keep your information?
We only keep personal information for as long as we reasonably need it.
How long we keep it depends on what it is and why we collected it. Some information also needs to be kept to meet legal or accounting requirements.
If you unsubscribe from marketing, we will stop sending you marketing and keep only the information needed to respect your preference.
When information is no longer needed, we will securely delete it or anonymise it.
14. Your rights
You have rights over the personal information we hold about you.
Depending on the circumstances, you can ask us to:
Give you a copy of your information
Correct information that is inaccurate
Delete your information
Restrict how we use your information
Stop using your information for certain purposes
Transfer your information to another organisation
Stop sending you marketing
Where we rely on your consent, you can withdraw it at any time.
To exercise your rights, or ask us a question about your personal information, email:
We may need to confirm your identity before dealing with a request.
We will normally respond within one month.
15. Complaints
If you have a concern about how we use your personal information, please contact us first at:
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
16. Changes to this policy
We may update this Privacy Policy from time to time, particularly as Sip grows and we introduce new services such as online ordering, online bookings, loyalty schemes or gift vouchers.
The latest version will always be available on our website.